At Abira, we are committed to delivering high-quality fashion and ensuring customer satisfaction. To maintain transparency and fairness in our return process, an unboxing video is mandatory for all return and refund requests.
Timeframe: Returns are generally accepted within 2 days of the original order date.
Condition: Items must be returned in their original condition, unworn, unwashed, undamaged, and with all original tags and packaging intact.
Sale Items: Sale items may have limited or no return eligibility. Please check the specific product page or contact us for details.
Personalized Items: Personalized items are generally not eligible for return or refund unless they arrive damaged or defective.
Return Process
Initiate Return: To initiate a return, please contact us at abiradecouture@gmail.com within the return window.
Shipping: You are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping method.
Return Address: Ship the returned item(s) to the address provided in the return instructions.
Refunds
Processing Time: Once we receive your returned item(s) and verify their condition, we will process your refund within 3 to 5 business days.
Refund Method: Refunds will be issued to the original form of payment.
Processing Fees: There may be a restocking fee of 10% for certain returns.
Damaged or Defective Items
Report within 2 days: If you receive a damaged or defective item, please notify us within 2 days of receiving your order.
Provide Photos: Please provide clear photos of the damaged or defective item(s).
Replacement or Refund: We will offer you a replacement or a full refund for the damaged or defective item(s), including return shipping costs.
Order Cancellations
Before Shipment: You may cancel your order before it has shipped. Please contact us immediately at abiradecouture@gmail.com .
After Shipment: Once an order has shipped, it cannot be canceled. You will need to follow the return process outlined above.
Disclaimer
This Return & Refund Policy may be subject to change without prior notice. Please refer to this page for the most up-to-date policy.
